gearbest ten böyle bir cavap geldi. ne diyorlar :)
We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html
and terms and conditions from http://www.gearbest.com/about/terms-and-conditions.html
After reviewing your case, please review our possible solution:
Keep the item and accept refund on GB Wallet(store credit)
We can offer USD3.45 on your GB wallet and exceptionally reward you with extra points(e.g.If your refund is 1USD = 5 points, 3USD=3*5 points => get 15 points etc)
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: http://www.gearbest.com/about/gb-wallet.html
Check out how to use point: http://www.gearbest.com/about/about-points.html?157wrew
Can you please let me know your decision?
I look forward hearing from you.
Once again we are sorry for all the inconvenience was caused.
Thank you for your understanding.
Gearbest Customer Service